If you’re like other BizOps pros we’ve talked with, your day is filled with constant demands for information, questions that lead to an endless loop of more questions and a disturbing whiff of a hamster wheel.
Lots of different technologies (not to mention vendors) promise real-world insight from your data to improve your business processes. But they use a bewildering array of terms more-or-less interchangeably. Is business intelligence the same as business process optimisation? Is data mining the same as predictive analytics? Which one is best for BizOps?
Let’s take a look at an overview of business process mining and under which circumstances you need process mining for your business operations.
Process mining is related to data mining — but it goes a step beyond. Process mining doesn’t just comb through large, static datasets looking for patterns. Process mining techniques are used to analyse dynamic business event data and operational business processes.
In short, process mining provides a real-world view of what is actually happening in your business.
Process mining can be used to examine three major types of key performance indicators (KPIs):
• Time KPIs: How long does it take to complete a particular process?
• Cost KPIs: How much does it cost to complete a particular process?
• Quality KPIs: Does the outcome of this process meet established criteria?
You Have Too Many Systems in Place
Process mining systems are designed with exactly this challenge in mind. It is now possible to dismantle the silos that separate different types of data and correlate it all into one dataset. With tools that can automatically aggregate different types of data, decision-makers can see that. For instance, a big sales order got stuck in finance approval, which would be much harder to detect by looking at sales and finance data alone.
Your Systems Too Big to Scale
A good process mining solution can handle huge amounts of data without a hiccup, and is built to scale as needs grow. First, as mentioned above, they automate the data cleansing and preparation, which speeds things up and makes it easier for the user. And as the field continues to evolve, process mining solutions are increasingly able to analyse ever-larger datasets.
You Don’t Have Enough Help To Process Your Data
There’s a good chance your job has changed a lot since you started (even if you’ve been at your job for a year). You may find yourself spending long hours manipulating data instead of using it.
Process mining solutions are designed for you to use on your own, without specialised data skills or help. In short, process mining is your best hope to free yourself from manually trudging through the data so that you can actually make an impact on your business.
You Don’t Have The Right Tools
We’re guessing you’ve probably spent a lot of time trying to fit data into a spreadsheet and build formulas to make sense of it. You may have even (reluctantly) become the office Excel expert. The point is not just to surface the data, but to use it to drive decisions. Process mining solutions are designed with that goal in mind.
You Need Flexible Reporting
You need a reporting approach that lets you ask and answer multiple questions without having to pull a pivot table out of your hat. Process mining gives you flexible reporting, lets you create easily shared (and understood) visualisations and dashboards and customise them no matter how many questions your boss asks.
In this FREE ebook you can learn in detail
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Originally published Nov 15, 2019 7:02:55 PM, updated December 16, 2019
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COVID-19 has become the most circulated word in 2020. This pandemic has already impacted the way organisations operate and will continue to fundamentally change them in the foreseeable future.
As this continues to impact our lives, remote working is our new reality. So, how do leaders, managers, & employees make this abrupt shift with minimal dips in efficiency?
Since we have been implementing remote working since 2014, we have come up with some guidelines on how you & your employees can effectively transition into remote working.
Any sudden change in the work environment is enough to disrupt operations if the business is not prepared or if it has not anticipated such a change. And this is exactly what is happening with most businesses today. In order to adjust to this new - hopefully temporary - “normal”, leaders should first prepare their employees mentally & should get the appropriate infrastructure to support remote working.
These are some of many things to consider during a transition like this.
We have listed below some pointers that have proven effective over our 6 years of implementing remote working:
Aside from the operational side of things, leaders must ensure that their employees are ready to handle their new lifestyle. COMMUNICATE. Have a group conversation with employees assuring them that there is certainty in the midst of all their uncertainty. Team members should constantly feel like they know what’s going on.
“This is a different time for us. We don’t know how long this will last but we are here to support each other and lift each other up. We will make sure you have what you need to continue your work as “normally” as possible.”
This type of assurance will help ease employees into this lifestyle and give them confidence that it will work. It is also imperative to set recurring meetings just so there is clarity on things and so the “teamwork” vibes are sustained. Frequency of contact should be maintained to keep the connections people had at the office.
It can be quite a shock to the human being to go from one way of life to another in a short period of time. Psychologically, employees need to be ready. That’s why it is advised to encourage employees to develop disciplined rituals so that they can stay on top of their tasks and remain productive:
As for infrastructure requirements, we compiled a list of the most crucial systems you need to thrive today.
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You see the end product but we’re bringing you closer to the people behind it !
As one of our most successful partners to date, we sat down with BluGrass’s co-founder Hasan Alameddine to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Hasan has been in the IT industry for nine years with an education in Computer Science from the Lebanese American University in Beirut. He started as a CRM developer and was specialized in Microsoft products after he got his certification as a Microsoft Developer.
Hasan’s first enterprise experience in the UAE was as a CRM consultant in EMITAC, where he met Tony Alam and decided to jointly establish BluGrass.
Since its inception 4 years ago, BluGrass has grown to a team of 40 IT professionals with 32 customer success stories under their belt and 80M dirhams in revenue from managed services. Their primary market is the government sector with some focus on semi-government and private entities.
They first started providing hardware maintenance services but identified a gap in the market and quickly shifted their business model to that of a whole managed services provider where they do consultation, implementation, support, and resource allocation pertaining to specific projects.
What sets them apart from other service
providers in their field is their consultation phase. Rather than going straight into implementation based on a customer’s request, they allocation a major portion of the project to perform a full consultation that involves a gap analysis report.
This is to be able to identify all aspects in a customer’s current state, their desired state, and the required transition phase, and thus defining every parameter of the project to ensure complete visibility. After that phase has governed the customer’s approval, they will move into the implementation phase with full management and support from their side.
Since joining the Exceeders platform 2 years ago, they have been able to close 2 major deals in managed services.
Success story
Recently, BluGrass signed a 5-year contract for a managed services project with a government-based investment company in the UAE. This entity collectively encompasses 6 other government agencies and an employee count that rakes up to 2000+.
The project entails managing the customer’s whole IT systems from bare infrastructure (servers, storage, networking) and security to infra applications (underlaying windows applications ) and high-level business applications (ERP, CRM).
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Why Invest In Project Management Software?
When a project is executed, every single team member - from the stakeholders to the client and project managers to solution experts - base their decisions on only one single goal – project success. While the parameters of project success may vary greatly from one engagement to another, the generic measures remain the same – a quality emphatic timely delivery, within budget and with a joyful experience.
So with the highly skilled and qualified resources, diligently groomed product backlog and carefully determined tasks, the project should go off like clockwork, right?
WRONG!
Even with the best minds and healthy work ethics on a project, without the right tools, you will end up wasting valuable time, money and energy on repetitive tasks and manual data collection.
Problem
Meet Owen.
He runs a growing business with mobile employees and resources scattered remotely across multiple projects across the planet. Business is booming but Owen is struggling to manage the growth. His overhead is rising just as fast as the revenue his projects are bringing in. The mobile resources are spending more and more time pushing paper and spending less time getting work done.
Management has files of inaccurate timesheets. Costs are rising for manpower and productivity, while the timing of the projects is severely impacted. Reports are coming in from the on-the-ground resources with information that is sometimes unreliable, unrealistic and sometimes even unreadable. Poor Finance team members are left to track down contractors, consultants, project managers and service providers to validate the correct information.
Every day Owen and his team are forced to make business decisions based on inaccurate information. They only find out after the fact how much the guesswork is actually costing the company.
They need a better way to manage and measure mobile projects to track costs, budgets, revenues, resources and more.
Solution
Engagement Pro is an application to help you to Plan. Organise. Track. projects - all in one visual, collaborative space - to increase visibility and alignment within team members. It is simple to use and powerful in the office. It gives you the visibility to act in real-time in order to reduce operating costs and increase profit margins for projects.
It accurately tracks resources and productivity as it happens, so you get more reliable information, quicker. It’s that simple. The data is transferred from all users of the system to the servers in real-time helping all the team members accurately track progress and make critical decisions right away.
The visual dashboard and reports make project management a breeze. The project visibility in the office and on the field is at your fingertips. Immediate answers, right when you need them.
We’ve only scratched the surface of what this tool is capable of! Hundreds of users have already joined the Engagement Pro network – What are you waiting for?
Sign up for the most efficient project management tool - today!
Watch this quick tour of the features of Engagement Pro!
COVID-19 has become the most circulated word in 2020. This pandemic has already impacted the way organisations operate and will continue to fundamentally change them in the foreseeable future.
You see the end product but we’re bringing you closer to the people behind it !
Why Invest In Project Management Software?