What is Business Process Automation? Business Process automation refers to the act of using technology to automate repeatable daily tasks. It helps in making work get done faster by routing information to the right individuals, teams and departments at the right times through pre-defined rules and actions.
Manual processes require a lot of time and usually includes a large number of employees doing many repetitive actions to make sure the process is moving properly. Business Process Automation helps you free up your workforce from these repeated actions enabling you to reorganize your organization structure and focus more on creative tasks and innovation.
Business process automation ensures that you can maintain the same output with a reduction in number of employees, thus with BPA you can start focusing more on the quality of your employees instead of the quantity, eventually reducing the overall cost of business operations.
No matter how efficient a person is, he/she are always prone to errors and it is impossible to avoid human errors. Automation can limit if not completely remove the possibility of errors in certain stages of the business process.
Monitoring all employees in a company and ensuring a proper flow of information is a very difficult task. With BPA you can keep track of all the business processes from one place, make sure all teams are being updated properly, set the right goals and deadlines and ensure your company is running smoothly towards achieving its goals.
Automating business processes allows you to gain deeper insight into different aspects of your business and allows you to monitor and track the output and changes helping you make better business decisions for the future.
HR Onboarding
HR onboarding is a tedious job that includes tens if not hundreds of small tasks including setting up contracts, collecting documents, preparing access, providing computers, stationary, access to facilities and more. Handling this in a manual manner is prone to result in a ton of errors every time it is done. Through Business Process Automation you can simply create the process once, assign it’s owners so that whenever there is a new employee joining the company this process will notify each task owner of what they should be doing and when streamlining the entire onboarding phase and improving your employee’s experience.
Accounts Payable
Accounts Payable teams usually rely heavily on manual paper based processes where invoices and copies of contracts are being manually routed between each other. This leads to paper copies being misplaced or delayed on someone’s desk leading to unpaid invoices and upset vendors. Following up on paperwork and answering phone calls from vendors takes up a lot of an employee’s time that can be better spent elsewhere. With Business Process Automation organizations can take their manual accounts payable processes and start tracking all invoices from the moment they are received through the different stages each invoice goes through until it gets to the final cycle helping them reduce errors and boost vendor satisfaction as a result of a faster and more efficient process.
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Customer Support
Any organization that has customer support teams providing support to their customers via email, social or a website know that their support inboxes are always packed with hundreds or thousands of support tickets that they have no way of taking care of them all. With technology advancements the use of AI and Business Process automation allows them to identify specific keywords, find the right resolution for it, send it to a customer service rep for approval before it is communicated the customer who raised the issue accelerating resolution times and increasing your customer’s satisfaction.
Social Media Management
Social media is one of the most important aspects of building and maintaining your brand’s reputation. That’s why you can’t let just anyone post on your social media channels with getting the green light from all concerned parties. Business Process Automation helps here by building a process that sends any created post in an approval process from the community manager, to the marketing manager to the GM as an example and once approved it will be automatically posted online.
Final Thoughts
Organizations seeking to be competitive in the market nowadays can’t hide from business process automation. It needs to be a core component in its strategy and operations since it helps in organizational management, helps in making more informed business decisions and increases the output while reducing costs.
Learn how Exceeders can help you automate your business processes and encourage growth of your business.