If you are a customer experience newbie, the world must seem overwhelming to you.
Learning customer experience from scratch is tough, but following the advice of experts who have successfully done it can really cut down on your learning time.
There are far too many CX blogs, podcasts, and other resources to follow. You can tap into the expert’s advice without ever leaving your house.
The sheer volume of the available content out there makes finding legitimate resources a challenge in itself.
In this blog post, we’re taking a look at the top 10 customer experience influencers.
Twitter: @BlakeMichelleM
Blake is the customer experience futurist and one of the most passionate CX advocates.
Her vision of how high-tech solutions impact the future of customer experience is both intriguing and inspiring.
In her book, Blake shares tips on how to boost your customer service strategy and start offering “knock-your-socks-off customer experiences”.
In addition to writing amazing CX related content, Blake is a host of the weekly customer experience video series on YouTube and the podcast on modern customer service.
Twitter: @Hyken
Shep is the Chief Amazement Officer at Shepard Presentations. He has used his knowledge and experience in customer service and helped businesses create amazing client and employee experiences.
Apart from that, Shep is also a public speaker. Thanks to his high energy and motivation, he is one of the most enjoyable, and inspiring presenters to listen to. Some of his books have appeared as bestsellers on New York Times, USA Today, Wall Street Journal, and a few other prominent news agencies.
Twitter: @annettefranz
Annette is the CEO and founder of CX Journey.
Her years of experience, particularly in developing reliable customer experience strategies, deservedly puts her on the CX pedestal.
Annette philosophy is that customer experience is a journey that never stops and there is always room for improvements. That’s why she decided to name her blog CX Journey.
With over 25 years of experience, Annette has spent a chunk of her time studying and analysing companies and their employees, and applying her knowledge to the optimisation of their customer experiences. According to Business Insider, Annette is one of the 100 most influential tech women today.
For your weekly dosage of Annette’s CX related wisdom, check out #CXChat on Twitter.
Twitter: @CustomerIsFirst
Nate is the co-founder of CX Accelerator and director of customer service experience at UL EHSS.
Nate advocates that happy customers is what makes the businesses successful.
He pays great attention to making businesses understand the journey of customers. Nate has been writing about CX disciplines, survey process, customer programs, employee engagement, journey mapping and more. You can follow his expert advice on his blog, CX Accelerator.
Twitter: @JeanneBliss
Jeanne is the founder of Customer Bliss and co-founder of Customer Experience Professionals Association (CXPA).
Recognised as one of the foremost experts in CX, Jeanne advises enterprises on how to implement the best customer experience strategy.
Jeanne is also a bestselling author, and has published I Love You More Than My Dog and, more recently, Would You Do That to Your Mother? Both of these books provide solid tips on how to earn the admiration and respect of your customers.
Twitter: @ColinShaw_CX
Colin is CEO of Beyond Philosophy, a CX consultancy and training organisation.
Colin is recognised as a thought leader in customer experience. LinkedIn also named him one of the world's ‘Top 150 Business Influencers’. Brand Quarterly voted Colin one of the 'Top 50 Marketing Thought Leaders Over 50' for the last two years in a row.
Colin is also the co-host of a highly successful podcast, The Intuitive Customer, an accomplished keynote conference speaker and renowned best-selling author.
Twitter: @adamtoporek
Adam Toporek is the founder of CTS Service Solutions. He is an internationally recognised customer service expert, keynote speaker, and renowned corporate advisor who helps organisations achieve customer service.
As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick blog and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience.
Twitter: @bsdalton
Barry is a customer experience strategy and technology leader with achievements in developing and implementing strategy across marketing, sales and service, with particular industry focus on consumer products, pharmaceuticals, retail and technology.
Twitter: @Bob_Thompson
Bob Thompson has two decades of experience in customer-centric, sales, consulting and executive positions and another 15 years in customer management consulting, research and online community development.
He uses a collaborative platform to help business leaders understand how to create mutually beneficial customer relationships.
In his book, Hooked on Customers Bob reveals the five habits of leading customer-centric organisations. His other expertise include customer-centric business research, white papers and keynote speaking.
Twitter: @PeterLavers
Peter is a futurist for IBM. After spending nearly two decades in senior roles at Rolls-Royce and Bentley, Lavers has learned a great deal about CX. Today he is the director at WCL Customer Management, which helps companies find, engage, and satisfy customers.
His Twitter feed focuses on B2B and tech with advice on topics such as how blockchain tech is relevant to data science. He also writes for the IBM's Think Marketing blog on topics such as 3 behavioural mind-sets for accurate content personalisation.
Don't see you favourite CX Influencer here? Go ahead and nominate them.
Do you know a CX influencer who should be included in our next top picks? Message us on Twitter @ExceedersTeam to suggest your favourite influencer today!